Your Hitouch HR & Payroll account is set up by your employer, so it is closed through them. Here is how to ask, and what happens to your data.
How to ask
- In the app: sign in, open Ask HR and send a request titled “Delete my account”.
- Or by email: write to your employer’s HR team, or to us at support@hitouchglobal.com, from the email you sign in with, with your name and company.
We confirm the request with your employer and reply within 30 days.
What is deleted
- Your sign-in: email, password, two-step verification and passkeys. You can no longer sign in.
- Your profile photo, phone alerts on your devices, and personal details your employer is not required to keep.
What is kept, and for how long
Payslips, tax, pension and other pay records, and the basic staff record they belong to, are kept by your employer for as long as the law requires (usually six years), then deleted. The record of changes made in the system is kept for the same period. If your employer stops using the system, all of its data is deleted 90 days after its plan ends.